Exam Domains
1 Technical Support Fundamentals (hardware, software, troubleshooting)
20%
2 The Bits and Bytes of Computer Networking (TCP/IP, DNS, DHCP, VPN)
20%
3 Operating Systems (Windows, Linux, ChromeOS, command line)
20%
4 System Administration and IT Infrastructure Services (cloud, directory services)
20%
5 IT Security (CIA triad, cryptography, network security, incident response)
20%
Exam Details
Online ProctoringAvailable
ID RequirementsCoursera account; Google certificate credential shared via Credly badge upon completion
RenewalNot required -- Certificates do not expire; no formal renewal required. Google recommends keeping skills current through continued learning.
PrerequisitesNone; no prior experience or degree required; basic computer literacy helpful (recommended)
Retake PolicyQuizzes can be retaken; no limit on course re-enrolment; learners progress at their own pace
LanguagesEnglish, Spanish, Portuguese, French, Arabic, Indonesian