1 Customer Service and Communication
30%
- Soft Skills (7%)
- Communication (5%)
- Interagency Cooperation and Reporting (6%)
- Public Service and Information (5%)
- Feedback Strategy (7%)
2 Financial Management
22%
- Budgets and Financing (11%)
- Cost and Revenue Control (11%)
3 Personnel Management
30%
- Job Descriptions and Personnel Recruitment (7%)
- Personnel Supervision (8%)
- Time-management Efficiency (7%)
- Employee Professional Development (8%)