Accelerating Sales Pipelines with AI in Dynamics 365 (AB-210) Exam Blueprint

What This Exam Validates

This thorough preparation guide is designed to help professionals successfully master the Microsoft Dynamics 365 customer experience certification exam by providing structured learning paths. The examination evaluates your ability to configure core sales features, deploy intelligent sales agents, qualify and prioritize leads, and manage deals using advanced opportunity research across the entire platform ecosystem.

Who Should Take This Exam

This exam targets professionals who design and configure AI-enhanced sales solutions using Dynamics 365 Sales, Copilot, and agent capabilities. Candidates should have practical experience translating business requirements into seller workflows.

Skills You Should Be Ready to Demonstrate

• Configure Dynamics 365 Sales core features
• Optimize AI-driven sales
• Qualify and prioritize leads using AI
• Develop deals with intelligent opportunity research
• Extend and enhance Sales

How to Prepare

Review the official study guide, documentation resources, and technical guides for Dynamics 365 Sales, Copilot, and artificial intelligence capabilities. Gain hands-on configuration experience working directly with the Microsoft Power Platform, model-driven applications, and automated cloud workflows to ensure complete readiness before taking the exam on test day.

Domain Study Guidance

Configure Dynamics 365 Sales core features for AI: Study Guidance

This specific domain covers configuring Dynamics 365 Sales core features for advanced artificial intelligence readiness, including setting up product catalogs and managing application components required for daily business operations and administrative tasks.

• Configure Sales
• Create and manage the product catalog

Optimize AI-driven sales: Study Guidance

This domain focuses heavily on optimizing AI-driven sales strategies, preparing teams to deploy intelligent agents, and configuring advanced intelligence and actionable insights features within the platform environment to maximize overall business efficiency.

• Design an AI-first sales strategy
• Prepare to deploy agents
• Configure AI-powered intelligence and insights features

Qualify and prioritize leads by using AI: Study Guidance

This domain involves generating and nurturing prospective leads while automating complex lead qualification processes efficiently by leveraging the capabilities of unique agents within the Dynamics 365 sales environment for modern organizations.

• Generate and nurture leads
• Automate lead qualification by using the Sales Qualification Agent

Develop deals by using intelligent opportunity research: Study Guidance

This domain centers entirely on strategic opportunity management, automating deal closures through specific agents, and gathering deep deal intelligence reliably via research features to support sales professionals effectively.

• Optimize opportunity management
• Automate deal closing by using the Sales Close Agent
• Gather intelligence on sales deals by using the Sales Research Agent

Extend and enhance Sales: Study Guidance

This domain covers expanding the overall enterprise sales footprint by configuring supporting applications and services, integrating necessary external components, and utilizing Microsoft Power Platform components to deliver complete solutions for customers.

• Configure supporting apps and services
• Expand the sales footprint by using Microsoft Power Platform

Exam-Day Guidance

Thoroughly review your scoring requirements, verify your testing setup, and ensure that your official candidate certification profile is securely connected to Microsoft Learn before your examination session officially begins today.