Retired exam
MB-210 was retired on November 30, 2024
Microsoft retired MB-210 on November 30, 2024 (exam page: 'This exam retired on November 30, 2024.'; 'Related exams: none'). No successor is named.
No direct replacement is named in the reviewed official sources.
Historical MB-210 Scope
The Microsoft Dynamics 365 Sales Functional Consultant exam, known as MB-210, was designed to evaluate a candidate's proficiency in configuring user interfaces, managing core sales features, and integrating various sales applications. This exam is now retired, and Microsoft has not named a successor. Candidates should check official Microsoft resources for current certification paths. This reference remains available for historical study of the final published objectives, which included 40 questions and a 100-minute duration for all test takers.
Who MB-210 Was For
This exam was intended for functional consultants responsible for configuring, customizing, and expanding Dynamics 365 Sales functionality. It required professional experience in automating and accelerating sales processes to create effective business solutions for diverse organizational needs.
Skills You Should Be Ready to Demonstrate
- Configuring user interfaces
- Creating and managing accounts and contacts
- Creating and managing leads and opportunities
- Creating and managing quotes, orders, and invoices
- Integrating sales applications
How to Reuse Your Preparation
Since this exam is retired with no successor, do not prepare to sit for it. Focus your efforts on current Microsoft Dynamics 365 certifications. Review the final published objectives to understand the core concepts of Dynamics 365 Sales configuration, as these principles remain relevant for general platform knowledge. Consult the official Microsoft certification website to identify active credentials that align with your professional goals and career trajectory.
Historical Domain Guide
Configure Dynamics 365 Sales: Historical Scope
This domain focused on the technical setup and configuration of the user interface within the Dynamics 365 Sales environment to ensure that sales teams could effectively navigate and utilize the platform features for their daily operations.
- Configuring user interface elements
- Customizing system forms and views
Manage core sales features: Historical Scope
This domain covered the management of primary sales entities and the full lifecycle of sales documentation, including the creation and maintenance of accounts, contacts, leads, opportunities, quotes, orders, and invoices for various business requirements.
- Managing accounts and contacts
- Managing leads and opportunities
- Managing quotes, orders, and invoices
Configure additional tools and services: Historical Scope
This domain addressed the integration of external sales applications and services with the Dynamics 365 platform to enhance functionality and provide a more cohesive experience for users managing complex sales workflows and data.
- Integrating sales applications
- Configuring external service connections
Frequently asked questions
How many questions were on the exam?
The exam consisted of 40 questions in total. These questions were designed to test the functional consultant's ability to configure and manage the Dynamics 365 Sales environment effectively during the allotted testing time.
What was the passing score?
The passing score for the exam was 700 on a scale of 1-1000. Candidates were required to demonstrate a high level of proficiency to meet this standard and earn the associated professional certification.
How long was the exam?
The exam had a total duration of 100 minutes. This time limit was intended to allow candidates to complete all sections and review their answers before final submission at the authorized testing center.
What was the cost of the exam?
The price for the exam was 165 dollars. This fee covered the registration and administration of the test at authorized testing centers or through online proctoring services for all eligible candidates who registered.
Sources and Verification
Verified 2026-08-30
How this page was made
This page was built by synthesizing official Microsoft exam guides, certification documentation, and verified facts regarding the retirement status of the MB-210 exam to provide an accurate historical reference for candidates.
Historical MB-210 Domains
Configure Dynamics 365 Sales Configure Dynamics 365 Sales
35%
- 1Configure user interfaces
Configure model-driven apps; Create and configure forms; Create and configure views; Create email, Excel, and Word templates; Configure the timeline control; Describe Microsoft Dataverse security concepts; Configure column mappings on table relationships; Configure sales settings; Configure sales territories and hierarchical sales territories; Configure auto number settings for quotes, orders, and invoices; Configure currencies and fiscal years; Describe sales security roles; Manage sales literature; Configure hierarchy security; Configure and utilize the assistant; Configure the business card scanner control; Enable the Kanban control; Describe goal management; Configure processes; Configure duplicate detection rules; Configure sales business process flows; Import data by using the Data Import wizard and export data to Excel; Configure sales visualizations; Implement Power BI apps for Sales; Configure sales dashboards; Describe options for sales reports; Configure the opportunity pipeline view; Configure sales engagement; Configure and utilize the Sales accelerator; Configure the workspace; Create and manage sequences; Create and manage segments; Configure lead and opportunity assignment rules for routing; Configure the Up Next widget; Evaluate Sales licensing; Compare and contrast Sales Professional and Enterprise configuration; Describe use cases for Team member licensing; Describe the upgrade pathway from Sales Professional to Enterprise
Manage core sales features Manage core sales features
30%
- 2Create and manage accounts and contacts
Create and manage accounts; Create and manage contacts; Describe use cases for auto capture; Describe use cases for email engagement; Describe relationship intelligence; Describe use cases for notes analysis; Describe SMS message engagement with customers
- 3Create and manage leads and opportunities
Create and manage leads; Perform lead qualification and disqualification; Configure lead qualification; Manage opportunities; Track stakeholders, sales team members, and competitors; Manage product line items on opportunities; Customize the Opportunity Close form; Configure and utilize predictive lead and opportunity scoring; Manage the sales pipeline by using the work list; Configure duplicate lead detection
- 4Create and manage quotes, orders, and invoices
Add quotes to opportunities; Edit quotes in various stages; Send quotes and invoices to customers; Convert quotes to orders; Manage orders and invoices
- 5Create and manage the product catalog
Create and manage products, product bundles, and product families; Describe the product lifecycle; Create and manage price lists; Create and manage unit groups; Create and manage forecasts; Configure and utilize forecasts; Describe the forecast templates; Configure and utilize premium forecasting
- 6Manage in-app campaigns
Create and manage marketing lists; Create quick campaigns
Configure additional tools and services Configure additional tools and services
25%