1 Service Value Chain ActivitiesWeight not published
2 Plan and Manage ResourcesWeight not published
3 Use and Manage Information and TechnologyWeight not published
4 Coordinate and Integrate Work Across Value StreamsWeight not published
Exam Details
Question TypesMultiple Choice
FormatLinear
Online ProctoringAvailable
ID RequirementsOne valid government-issued photo ID. Name must match PeopleCert registration exactly.
RenewalRequired -- Renew every 3 years through PeopleCert's subscription model: earn CPDs (Continuing Professional Development) or retake the exam. Digital badge re-issued upon renewal.
PrerequisitesITIL 4 Foundation certification required
Retake PolicyNo mandatory waiting period. Full exam fee required for retake.
LanguagesEnglish, German, French, Spanish, Portuguese, Japanese, Chinese