1 Monitoring and Event ManagementWeight not published
2 Service Request ManagementWeight not published
3 Incident ManagementWeight not published
4 Problem ManagementWeight not published
Exam Details
Question TypesMultiple Choice
FormatLinear
Online ProctoringAvailable
ID RequirementsOne valid government-issued photo ID. Name must match PeopleCert registration exactly.
RenewalRequired -- Renew every 3 years through PeopleCert's subscription model: earn CPDs (Continuing Professional Development) or retake the exam. Digital badge re-issued upon renewal.
PrerequisitesITIL 4 Foundation certification required
Retake PolicyNo mandatory waiting period. Full exam fee required for retake.
LanguagesEnglish, German, French, Spanish, Portuguese, Japanese, Chinese