1.0 Configuration and Setup
15%
- 1.1Describe the information found in the company settings
- 1.2Distinguish and understand the administration of declarative configuration of the user interface
- 1.3Given a scenario, demonstrate the proper setup and maintenance of users
- 1.4Explain the various organization Security Controls
- 1.5Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model
- 1.6Given a scenario, determine the appropriate use of a custom profile or permission set
2.0 Object Manager and Lightning App Builder
15%
- 2.1Describe the standard object architecture and relationship model
- 2.2Explain how to create, delete, and customize fields and page layouts on standard and custom objects
- 2.3Given a scenario, determine how to create and assign page layouts, visibility on Lightning page layouts, record types, and business processes for custom and standard objects
3.0 Sales and Marketing Applications
10%
- 3.1Given a scenario, identify the capabilities and implications of the sales process
- 3.2Given a scenario, apply the appropriate sales productivity features using opportunity tools
- 3.3Describe the capabilities of lead automation tools and campaign management
4.0 Service and Support Applications
10%
- 4.1Describe the capabilities of case management
- 4.2Given a scenario, identify how to automate case management
5.0 Productivity and Collaboration
10%
- 5.1Describe the capabilities of activity management
- 5.2Describe the features of Chatter
- 5.3Describe the capabilities of the Salesforce mobile app
- 5.4Identify use cases for AppExchange applications
6.0 Data and Analytics Management
17%
- 6.1Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data
- 6.2Describe the capabilities and implications of data validation tools
- 6.3Describe the options available when creating or customizing a report or report type
- 6.4Describe the impact of the sharing model on reports
- 6.5Describe the options available when creating and modifying dashboards