Domain Expertise Domain Expertise
18%
- 1.1Determine the solution set that satisfies customer requirements (marketing and engagement, recruitment and admissions, student experience, and advancement and alumni relations)
- 1.2Explain the Education Cloud solution for K-12 customers
Education Cloud Configuration Education Cloud Configuration
22%
- 2.1Discuss the capabilities and considerations of Education Cloud, including compatibility with other Salesforce products and features
- 2.2Install and configure Salesforce for Education solutions
Implementation Strategies and Best Practices Implementation Strategies and Best Practices
18%
- 3.1Facilitate a successful implementation (plan, gather requirements, design, build, test, document, deploy, and optimize)
- 3.2Illustrate governance, change management, staffing, implementation strategies, deployment considerations, and adoption best practices including community resources for long-term solution success
Solution Design Solution Design
19%
- 4.1Evaluate the similarities, differences, and relationships between Salesforce for Education solutions account model considerations and standard Salesforce Account-Contact data models
- 4.2Design an appropriate and scalable solution for education customers
- 4.3Locate community and open-source solutions and resources
- 4.4Decide when to use Education Cloud, other Salesforce solutions, community open source solutions, and third-party applications
Integration and Data Management Integration and Data Management
16%
- 5.1Evaluate integration considerations for connecting systems in an Education Cloud implementation
- 5.2Explain data management considerations (data usage, forecasting, large data volumes, migrations in Education Cloud)