Exam Domains
1.0 Experience Cloud Basics
8%
- 1.1Illustrate the reasons for creating or utilizing an Experience for a specific use case
- 1.2Identify most common personas for Experience Cloud
- 1.3Assess the common types of external accounts and how they are used in an Experience
- 1.4Apply features and functions of Workspaces for building an Experience
2.0 Sharing, Visibility, and Licensing
17%
- 2.1Given a scenario, set the correct user visibility in an Experience
- 2.2Given a scenario, set the correct object visibility in an Experience
- 2.3Recommend the Declarative Sharing options that could be leveraged for an Experience
- 2.4Given a scenario, implement external account relationships for an Experience
- 2.5Given a set of requirements, evaluate which external license type(s) to use
- 2.6Given a scenario, determine a security model based on an Experience use case
- 2.7Describe roles for external users
3.0 Branding, Personalization, and Content
15%
- 3.1Modify an experience within the Experience Builder
- 3.2Explain the capabilities of Search within an Experience
- 3.3Implement Salesforce CMS content into an Experience
- 3.4Given a scenario, make articles visible or accessible in an Experience
4.0 Templates and Themes
10%
- 4.1Given a scenario, select the appropriate theme for an Experience
- 4.2Given a scenario, identify the right Template for the Experience
- 4.3Apply packaging, exporting, and importing a template
- 4.4Assess the use of lightning bolts in Experiences
5.0 User Creation and Authentication
13%
- 5.1Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, and Just-in-Time (JIT) provisioning
- 5.2Given a scenario, determine how to properly set up a user for an Experience
- 5.3Describe options for Single Sign-On
- 5.4Apply the steps for enabling partner and customer users for Experiences
- 5.5Identify how to grant users access to an Experience
6.0 Adoption and Analytics
5%
- 6.1Apply the steps to set up Experience dashboards and insights
- 6.2Analyze and apply Experience Moderation features
- 6.3Given a scenario, employ fundamental best practices for adoption and engagement
7.0 Administration, Setup, and Configuration
25%
- 7.1Apply the steps for implementing Channel Sales Partner Relationship Management (PRM)
- 7.2Describe the capabilities of different Experience deployments and migrations
- 7.3Describe how to enable and activate an Experience
- 7.4Given a scenario, recommend and implement Delegated External User administration
- 7.5Determine the steps to build a public Experience
- 7.6Determine steps to configure and set up Topics
- 7.7Apply ticketing and Service Cloud capabilities for Experience Cloud
8.0 Customization Considerations and Limitations
7%
- 8.1Explain limitations across all Experiences
Exam Details
Question TypesMultiple Choice, Multiple Select
FormatLinear
Online ProctoringAvailable
ID RequirementsOne valid, government-issued photo ID. Name must match Webassessor registration exactly.
RenewalRequired -- Salesforce releases three major updates per year. For each release, certified professionals must complete a free maintenance module on Trailhead to retain their certification. No cost for maintenance.
Retake PolicyRetake available after scheduling (no mandatory waiting period for first retake). Retake fee ~$100 for most exams.
LanguagesEnglish, Japanese, Brazilian Portuguese, Spanish, French, German