Exam Domains

1.0 Domain Expertise 20%

1.1Identify the appropriate Salesforce solutions for fundraising and donor management.
1.2Identify the appropriate Salesforce solutions for marketing and engagement.
1.3Identify the appropriate Salesforce solutions for program and/or volunteer management.
1.4Distinguish and rationalize the purpose for resource sites like the Trailblazer Community, Trailhead, and AppExchange, etc.

2.0 Nonprofit Cloud Product Configuration 22%

2.1Given a set of requirements, modify NPSP Settings for people management (Leads, Contacts, Accounts, Affiliations, Relationships, Addresses) defaults.
2.2Given a set of requirements, configure fundraising features (Opportunities, Payments, Allocations, Gift Entry and Recurring Donations) and batch process handling.
2.3Given an error message through a Nonprofit Cloud application, determine whether it is a Nonprofit Cloud application issue and appropriate next steps.
2.4Explain the implications of the Salesforce release window on implementations.
2.5Install Nonprofit Cloud applications and/or solutions.
2.6Configure the Nonprofit Cloud application security model to meet customer requirements.

3.0 Implementation Strategies and Best Practices 18%

3.1Given a scenario, facilitate a successful Nonprofit Cloud consulting engagement.
3.2Gather requirements, create user stories, and turn business processes into solution design.
3.3Create a change management process based on Salesforce best practices for governance.
3.4Determine and implement the appropriate testing and deployment strategy (sandbox, production, tools, etc.).

4.0 Solution Design 20%

4.1Identify the appropriate Salesforce solution(s) to meet customer requirements.
4.2Distinguish when it is appropriate to use declarative development (low code), custom code development, or a third-party solution.
4.3Analyze customer requirements to determine appropriate solution design considering capabilities, limitations, and design trade-offs.
4.4Determine the appropriate security features to use following Salesforce best practices.

5.0 Integration and Data Management 15%

5.1Given a specific data requirement, explain the use cases and considerations for using Salesforce native, third-party, or Nonprofit Cloud application data tools.
5.2Given customer requirements, articulate and implement data migration and/or integration strategies for a Nonprofit Cloud implementation.
5.3Identify which duplicate management tools to use for a Salesforce implementation.

6.0 Analytics 5%

6.1Given a scenario, determine the appropriate analytics solution (Reports, Dashboards, Tableau and Tableau CRM, third-party solutions, etc.) in Nonprofit Cloud.

Exam Details

Question TypesMultiple Choice, Multiple Select

FormatLinear

Online ProctoringAvailable

ID RequirementsOne valid, government-issued photo ID. Name must match Webassessor registration exactly.

RenewalRequired -- Salesforce releases three major updates per year. For each release, certified professionals must complete a free maintenance module on Trailhead to retain their certification. No cost for maintenance.

Retake PolicyRetake available after scheduling (no mandatory waiting period for first retake). Retake fee ~$100 for most exams.

LanguagesEnglish, Japanese, Brazilian Portuguese, Spanish, French, German

Salesforce Certified Nonprofit Cloud Consultant (Nonprofit Cloud Consultant) Exam Blueprint

Exam Domains

Exam Details

Official Study Resources