1.0 Salesforce Fundamentals
23%
- 1.1Given a scenario, identify the boundaries of declarative customization and the use cases for programmatic customization.
- 1.2Identify common scenarios for extending an org using the AppExchange.
- 1.3Apply features and capabilities available to restrict and extend object, record, and field access.
- 1.4Given a set of business requirements, determine the appropriate sharing solution.
- 1.5Identify the features and capabilities available when creating reports, report types, and dashboards.
- 1.6Given a set of requirements, determine the appropriate global, object-specific actions and layouts to optimize the Salesforce mobile user experience.
- 1.7Describe the customizations and use cases for Chatter.
2.0 Data Modeling and Management
22%
- 2.1Given a scenario, determine the appropriate data model.
- 2.2Given a scenario, explain the capabilities of the various relationship types and the implications of each on record access, user interface, and reporting.
- 2.3Given a scenario, determine the considerations when selecting or changing a field data type.
- 2.4Explain the capabilities and considerations of the Schema Builder.
- 2.5Given a scenario, determine the options and considerations when importing and exporting data, including the capabilities of external data sources.
3.0 Business Logic and Process Automation
28%
- 3.1Given a scenario, demonstrate the use of formula fields to meet stated business requirements.
- 3.2Given a scenario, determine the capabilities, use cases, and implications of roll-up summary fields.
- 3.3Given a scenario, demonstrate the use of validation rules to meet stated business requirements.
- 3.4Given a scenario, determine the capabilities and use cases for approval processes.
- 3.5Given a scenario, determine the tool or action needed to meet business requirements.
- 3.6Given a set of business requirements, recommend a solution to automate business processes while avoiding errors in automation.