Exam Domains

1.0 Sales Lifecycle 20%

1.1Given business requirements, metrics, key performance indicators (KPIs), or business challenges, determine the optimal solution in Sales Cloud.
1.2Given a scenario, discuss common sales and marketing processes and anticipate key implementation considerations.
1.3Identify when to use Sales Cloud features and related products such as Sales Engagement, Salesforce Inbox, Enterprise Territory Management, Opportunity Forecasting, Sales Cloud Einstein, and generative/predictive AI.
1.4Identify ways to transform business outcomes and sales KPIs into reports and dashboards.

2.0 Consulting and Implementation Strategies 25%

2.1Prior to an implementation, assess user experience, the communication plan, training, and change management, and establish metrics that measure success.
2.2During an implementation, outline and apply appropriate deployment considerations.
2.3Post implementation, determine how to respond to low adoption, changing business requirements, and user access, and plan for continuous improvement.
2.4Leverage the project management lifecycle to deliver a successful solution on time and within scope.
2.5Conduct discovery workshops, analyze business requirements, define solutions, and prioritize use cases.

3.0 Practical Application of Sales Cloud Expertise 24%

3.1Given a set of requirements, construct an end-to-end sales process within Salesforce that supports the business from Lead to Opportunity to Quote to Close.
3.2Given a scenario, determine when it’s appropriate to extend declarative development with custom development, third-party applications, Salesforce products, or productivity tools (email integrations, Slack, Salesforce Mobile).
3.3Given a set of business requirements, identify the appropriate security model (sharing rules, role hierarchy, Account Teams, Opportunity Teams, permission sets, permission set groups).
3.4Outline the capabilities, use cases, and design considerations when implementing Opportunity Products, Products, Price Books, Quotes, and the impact of multi-currency.
3.5Given a set of requirements, determine how to support different business and sales process scenarios for Campaigns, Leads, and Opportunities.

4.0 Data Management 18%

4.1Explain the use cases and considerations for data migrations and integrations.
4.2Given a scenario, outline the scalability implications of a solution.
4.3Discuss approaches for managing sales data quality in Salesforce.

5.0 Predictive and Generative AI 13%

5.1Understand what generative AI tools are available in Agentforce for Sales.
5.2Understand what predictive AI tools are available in Sales Cloud.
5.3Identify ethical challenges of AI and apply Salesforce’s Trusted AI Principles to sales scenarios.

Exam Details

Question TypesMultiple Choice, Multiple Select

FormatLinear

Online ProctoringAvailable

ID RequirementsOne valid, government-issued photo ID. Name must match Webassessor registration exactly.

RenewalRequired -- Salesforce releases three major updates per year. For each release, certified professionals must complete a free maintenance module on Trailhead to retain their certification. No cost for maintenance.

PrerequisitesSalesforce Certified Administrator required

Retake PolicyRetake available after scheduling (no mandatory waiting period for first retake). Retake fee ~$100 for most exams.

LanguagesEnglish, Japanese, Brazilian Portuguese, Spanish, French, German

Salesforce Certified Sales Cloud Consultant (Sales Cloud Consultant) Exam Blueprint

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