Exam Domains

1 Zendesk Apps Framework (ZAF) — app anatomy, locations, events, clients 25%

2 REST API — Core API (tickets, users, organisations, search, pagination) 25%

3 OAuth and Authentication (OAuth 2.0 flows, API tokens, rate limiting) 15%

4 App Marketplace — submission process, privacy policies, app review 15%

5 Webhooks, Side Conversations, and Advanced Integrations 20%

Exam Details

Online ProctoringAvailable

ID RequirementsGovernment-issued photo ID (passport, driving licence, national ID); webcam and microphone required for online proctoring via Kryterion

RenewalRequired -- Certifications valid for 2 years; renewal requires re-examination at current exam fee ($299)

PrerequisitesRecommended: experience with JavaScript, REST APIs, and Zendesk Apps Framework (ZAF); Zendesk App Developer training recommended (recommended)

Retake PolicyOne free retake included with each exam purchase after 7-day waiting period; subsequent retakes require full repurchase at $299

LanguagesEnglish

Zendesk App Developer (Zendesk App Developer) Exam Blueprint

Exam Domains

Exam Details

Official Study Resources