Exam Domains
1 Zendesk Sell Setup and Configuration (pipeline, stages, custom fields, integrations)
20%
2 Lead and Contact Management (lead qualification, conversion, duplicate management)
20%
3 Deal Management (deal stages, forecasting, products, smart lists)
25%
4 Sales Activity Tracking (tasks, calls, email sequences, activity reports)
20%
5 Reporting and Goals (pre-built reports, leaderboard, revenue goals, forecasting)
15%