1 Designing and Creating an Application
20%
- Determine if an application is a good fit with ServiceNow
- Design and implement a data model
- Create modules
- Use Application scope
2 Application User Interface
20%
- Create, design, and customize forms
- Add/Remove fields from forms and tables
- Write, test, and debug client-side scripts for desktop
- Write, test, and debug server-side scripts
- Use a Record Producer as an application's UI
3 Security and Restricting Access
20%
- Restrict access to applications and application modules
- Manually and automatically create, test, and debug Access Controls
- Use GlideSystem methods to script security
- Use Application Scope to protect application artifacts
4 Application Automation
20%
- Write, test, and debug Workflow and Flow Designer
- Create and use Application Properties
- Create Events, Scheduled Script Executions (Scheduled Jobs), and Utils (application) Script Includes
- Send and receive email
5 Working with External Data
10%
- Import data in CSV or Excel format
- Integrate to, including testing and debugging, an external data source using REST
6 Managing Applications
10%
- Download and install applications
- Use Delegated Development to manage source code and code review
- Use the ServiceNow Git integration to manage source code