ServiceNow Certification Exams

97 certification exams

Official certification page

ServiceNow AI Agents
15 questions | 60 min | 4 domains
ServiceNow AI Search and External Content Connectors
15 questions | 6 domains
ServiceNow Account Lifecycle Events (ALE)
22 questions | 60 min | 9 domains
ServiceNow Account Payable Operations
30 questions | 7 domains
ServiceNow Agentic AI Executive Micro-Certification
10 questions | 4 domains
ServiceNow App Engine for ERP Accreditation
31 questions | 60 min
ServiceNow Automation Center
20 questions | 4 domains
ServiceNow Certified Application Developer (CAD) (CAD)
60 questions | 90 min | 6 domains
ServiceNow Certified Application Specialist – Agent Workspace (SCA-AgentWorkspace) (SCA-AgentWorkspace)
60 questions | 90 min | 3 domains
ServiceNow Certified Application Specialist – Service Catalog (SCA-ServiceCatalog) (SCA-ServiceCatalog)
60 questions | 90 min | 3 domains
ServiceNow Certified Customer Relationship Management Architect (CRMA) (CRMA)
70 questions | 120 min | 6 domains
ServiceNow Certified Implementation Specialist - Risk and Compliance (CIS-RCI) (CIS-RC)
60 questions | 90 min | 7 domains
ServiceNow Certified Implementation Specialist – Application Portfolio Management (CIS-APM) (CIS-APM)
Retired December 31, 2025
ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) (CIS-CSM)
60 questions | 90 min | 5 domains
ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM)
75 questions | 90 min | 5 domains
ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery) (CIS-Discovery)
45 questions | 90 min | 4 domains
ServiceNow Certified Implementation Specialist – Event Management (CIS-EM) (CIS-EM)
30 questions | 60 min | 6 domains
ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM) (CIS-FSM)
60 questions | 90 min | 4 domains
ServiceNow Certified Implementation Specialist – Finance and Supply Chain (CIS-Finance) (CIS-Finance)
60 questions | 90 min | 3 domains
ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) (CIS-HAM)
60 questions | 90 min | 5 domains
ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR) (CIS-HR)
60 questions | 90 min | 4 domains
ServiceNow Certified Implementation Specialist – IT Operations Management (CIS-ITOM) (CIS-ITOM)
60 questions | 90 min | 4 domains
ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) (CIS-ITSM)
60 questions | 90 min | 6 domains
ServiceNow Certified Implementation Specialist – Legal Service Delivery (CIS-Legal)
60 questions | 90 min | 3 domains
ServiceNow Certified Implementation Specialist – Platform Analytics (CIS-PA) (CIS-PA)
60 questions | 90 min | 6 domains
ServiceNow Certified Implementation Specialist – Procurement Service Management (CIS-Procurement) (CIS-Procurement)
60 questions | 90 min | 3 domains
ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC) (CIS-RC)
60 questions | 90 min | 7 domains
ServiceNow Certified Implementation Specialist – Security Incident Response (CIS-SIR) (CIS-SIR)
60 questions | 90 min | 9 domains
ServiceNow Certified Implementation Specialist – Service Level Management (CIS-SLM) (CIS-SLM)
60 questions | 90 min | 3 domains
ServiceNow Certified Implementation Specialist – Service Mapping (CIS-SM) (CIS-SM)
60 questions | 90 min | 6 domains
ServiceNow Certified Implementation Specialist – Service Provider (CIS-SP) (CIS-SP)
45 questions | 60 min | 5 domains
ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) (CIS-SAM)
60 questions | 90 min | 5 domains
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) (CIS-SPM)
60 questions | 90 min | 9 domains
ServiceNow Certified Implementation Specialist – Supplier Risk and Performance Management (CIS-SRM) (CIS-SRM)
60 questions | 90 min | 3 domains
ServiceNow Certified Implementation Specialist – Third-Party Risk Management (CIS-TPRM) (CIS-TPRM)
60 questions | 90 min | 6 domains
ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR) (CIS-VR)
45 questions | 90 min | 5 domains
ServiceNow Certified Implementation Specialist – Workplace Service Delivery (CIS-WSD) (CIS-WSD)
60 questions | 90 min | 3 domains
ServiceNow Certified Platform Owner Associate (CPOA) (CPOA)
70 questions | 90 min | 6 domains
ServiceNow Certified Platform Owner Expert (CPOE) (CPOE)
192 questions | 240 min | 6 domains
ServiceNow Certified Platform Owner Professional (CPOP) (CPOP)
70 questions | 90 min | 6 domains
ServiceNow Certified System Administrator (CSA) (CSA)
60 questions | 90 min | 6 domains
ServiceNow Certified Technical Architect (CTA) (CTA)
Retired May 3, 2026
ServiceNow Clinical Device Management Accreditation
15 questions | 60 min
ServiceNow Cloud Cost Management
50 questions | 4 domains
ServiceNow Collaborative Work Management
22 questions | 2 domains
ServiceNow Creator Studio
22 questions | 4 domains
ServiceNow Digital Product Release
37 questions | 3 domains
ServiceNow Discovery Implementation Prep (CIS-DISCO)
60 questions | 90 min | 4 domains
ServiceNow Employee Center Accreditation
10 questions | 5 domains
ServiceNow Enterprise Architecture
40 questions | 8 domains
ServiceNow Environmental, Social, Governance Management (ESGM)
29 questions | 7 domains
ServiceNow Financial Service Operations (FSO) - Banking & Wealth Accreditation
26 questions | 5 domains
ServiceNow Financial Services Operations (FSO) Disputes Management
24 questions | 60 min | 5 domains
ServiceNow Growth Experiences
39 questions | 4 domains
ServiceNow Health Log Analytics for ITOM
20 questions | 6 domains
ServiceNow Healthcare and Life Sciences (HCLS) Overview and SM Core Accreditation
22 questions | 60 min | 4 domains
ServiceNow IT Service Management Prep
60 questions | 90 min | 6 domains
ServiceNow Insurance - Financial Service Operations
23 questions | 5 domains
ServiceNow Legal Service Delivery (LSD) Accreditation
17 questions | 3 domains
ServiceNow Manufacturing Commercial Operations
29 questions | 7 domains
ServiceNow Micro-Certification – Automated Test Framework (ATF)
23 questions | 60 min | 7 domains
ServiceNow Micro-Certification – CMDB Health
60 min | 4 domains
ServiceNow Micro-Certification – Configure the CMDB
60 min | 4 domains
ServiceNow Micro-Certification – Flow Designer
22 questions | 60 min | 4 domains
ServiceNow Micro-Certification – GRC: Business Continuity Management
10 min | 4 domains
ServiceNow Micro-Certification – Introduction to App Engine Studio
13 questions | 30 min | 3 domains
ServiceNow Micro-Certification – Playbooks Advanced
15 questions | 60 min
ServiceNow Micro-Certification – Predictive Intelligence
15 questions | 30 min | 4 domains
ServiceNow Micro-Certification – Service Portal
20 questions | 60 min | 6 domains
ServiceNow Micro-Certification – UI Builder
13 questions | 7 domains
ServiceNow Micro-Certification – Welcome to ServiceNow
60 min | 8 domains
ServiceNow Now Assist and Agentic Workflow for ITOM Delivery Accreditation
15 questions | 60 min
ServiceNow Now Assist for Creator
15 questions | 6 domains
ServiceNow Now Assist for Customer Service Management (CSM) Essentials
14 questions | 3 domains
ServiceNow Now Assist for Human Resources Service Delivery
16 questions | 5 domains
ServiceNow Now Assist for IT Service Management
15 questions | 5 domains
ServiceNow Operational Technology
45 questions | 4 domains
ServiceNow Order Management for Telecom, Media, and Tech Accreditation
37 questions | 5 domains
ServiceNow Proactive Service Experience Workflows (PSEW)
16 questions | 5 domains
ServiceNow Process Mining Advanced
20 questions | 5 domains
ServiceNow Process Mining Fundamentals
25 questions | 5 domains
ServiceNow Public Sector Digital Services
29 questions | 4 domains
ServiceNow Retail
27 questions | 4 domains
ServiceNow Robotic Process Automation (RPA)
35 questions | 4 domains
ServiceNow Sales and Order Management
43 questions | 5 domains
ServiceNow Service Bridge Accreditation
22 questions | 17 domains
ServiceNow Service Exchange
32 questions | 7 domains
ServiceNow Service Reliability Management for ITOM
31 questions | 5 domains
ServiceNow Sourcing & Procurement Operations
45 questions | 6 domains
ServiceNow Stream Connect for Apache Kafka
14 questions | 3 domains
ServiceNow Supplier Lifecycle Operations Operations
37 questions | 4 domains
ServiceNow Task Mining
20 questions | 4 domains
ServiceNow Telecommunications Network Inventory
40 questions | 4 domains
ServiceNow Telecommunications, Media, and Technology Service Management
11 questions | 5 domains
ServiceNow Universal Request Accreditation
18 questions | 5 domains
ServiceNow User Experience
23 questions | 2 domains
ServiceNow Workplace Service Delivery (WSD) Accreditation
25 questions | 2 domains