ServiceNow Retail Exam Blueprint

27Questions

1Languages

Practice ServiceNow Retail on QuizForge

Exam Domains

1 Introduction 26%

Retail Service Management & Retail Operations
Licensing Model
Plugins
Persona Roles

2 Retail Data Model 26%

Service Model Foundation (SMF)
Roles and Responsibilities
Implementing Retail Organization
Creating retail organizations in bulk

3 OOTB Retail Experiences 14%

Retail Portal: Branding and Configuration
Retail Mobile

4 Retail case types and Task Management 34%

Service Definition
Retail Base Case and Retail Case Types
Retail store inquiry case type
In-Store Operations Case
HQ Communications Case
Retail Customer Complaint Case
Multi-store Task Plan Templates

Exam Details

Question TypesMultiple Choice, Multiple Select

FormatLinear

Online ProctoringNot available

RenewalNot required -- No annual maintenance exam required. Earn a Credly digital badge on completion.

Retake PolicyRefer to ServiceNow University for retake details.

LanguagesEnglish

Official Study Resources

online courseServiceNow Training & Certification Portal

Register for this exam | Official exam guide