ServiceNow Service Exchange Exam Blueprint

32Questions
1Languages
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Exam Domains

1 Architecture & Governance 15%
  • Provider and Consumer instance model
  • Core components & tables
  • Roles & access
2 Connection & Registration 15%
  • Consumer registration
  • Provider Setup
  • OAuth2 authentication
  • Prerequisites and validation
3 Remote Task Management 20%
  • Remote Task Definitions (RTDs)
  • Task creation across instances
  • Provider task relationship
  • Task visibility across instances
  • Field mapping within RTDs
  • Data transformation logic
4 Remote Catalog 15%
  • Remote catalog items
  • Request to task trigger relationship
  • Consumer access
  • Personas and authorized users
5 Proactive Case 10%
  • Proactive case triggers
  • Automation behaviour
  • Case creation logic
6 Data Flow and Synchronization 15%
  • Data movement (RPS)
  • Synchronization behaviour
  • Transport queue role
  • End-to-end data flow
7 Troubleshooting & Monitoring 10%
  • Identifying synchronization issues
  • Reviewing logs (generic, not “diagnostics”)
  • Common issues

Exam Details

Question TypesMultiple Choice, Multiple Select
FormatLinear
Online ProctoringNot available
RenewalNot required -- No annual maintenance exam required. Earn a Credly digital badge on completion.
Retake PolicyRefer to ServiceNow University for retake details.
LanguagesEnglish

Official Study Resources