Exam Domains

1 SPM Implementation Overview 2%

SPM implementation preparation
General configurations
Now Create methodology

2 SPM Financials 10%

Properties and tables
Financial planning
Cost types
Rate types
Expense lines
Rate model

3 Resource Management 23%

Personas, properties, and roles
Resource Management Workspace
Resource assignments
Planning attributes
Capacity planning
Schedules

4 Idea and Demand 18%

Roles and tables
Idea Portal
States
Innovation Management integration with Universal Request
Idea and demand conversion
Demand form
Demand Workbench
Defining stakeholders
Assessments

5 Project Management 30%

Properties, roles, and tables
Project Workspace
States
Subprojects
Tasks
Relationships (tasks and dependencies)
Project templates
Importing projects
RIDAC
Baselines
Status reports
Schedules
Diagnostics

6 Timecard Management 5%

Plugins, roles, and tables
Categories
Policies
Rate types

7 Portfolio Planning Workspace 8%

Plugins, roles, tables, and properties
Portfolio Planning Workspace
Lenses
Planning items
Display limits
Integrating Portfolio Planning with PPM
Scenario Planning

8 SPM Platform Analytics & Dashboards 2%

Platform Analytics
Dashboards

9 SPM Better Together 2%

ServiceNow applications that integrate with SPM

Exam Details

Question TypesMultiple Choice, Multiple Select

FormatLinear

Online ProctoringAvailable

ID RequirementsOne valid, government-issued photo ID with full name and photo. Name must match exactly as registered.

RenewalRequired -- Pass a delta maintenance exam after each major ServiceNow release (approximately twice per year). Delta exams are shorter and free for certified candidates.

PrerequisitesCSA certification recommended (recommended)

Retake Policy7-day waiting period after first failed attempt. Full exam fee required for retake. Certifications must be maintained via delta exams after each major release.

LanguagesEnglish

ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) (CIS-SPM) Exam Blueprint

Exam Domains

Exam Details

Official Study Resources