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ServiceNow Proactive Service Experience Workflows (PSEW) Exam Blueprint

ServiceNow

16Questions
1Languages
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Exam Domains

1 Overview 30%
  • Significance of Proactive Service Experience Workflows
  • Features
  • Data Model Items
  • Plugins Required
2 Assignment Groups 5%
  • Included groups
3 Account 360 5%
  • How to access
4 Change Management 30%
  • Notification for planned or unplanned outages
  • Function of the Affected Accounts section
  • Additional fields on the Change Request Form header
  • Effective way to provide outage notification
  • Generation of an outage
5 Incident Management 30%
  • Purpose of the Notify Customers feature
  • Service Operations Workspace features
  • Escalate UI Action
  • Incident to Case process

Exam Details

Question TypesMultiple Choice, Multiple Select
FormatLinear
Online ProctoringNot available
RenewalNot required -- No annual maintenance exam required. Earn a Credly digital badge on completion.
Retake PolicyRefer to ServiceNow University for retake details.
LanguagesEnglish

Official Study Resources

online courseServiceNow Training & Certification Portal
Register for this exam | Official exam guide