ServiceNow Sales and Order Management Exam Blueprint

43Questions
1Languages
Practice ServiceNow Sales and Order Management on QuizForge

Exam Domains

1 Sales Lifecycle Management 30%
  • Explain the stages of the sales lifecycle, including lead, opportunity, quote, and order management.
  • Apply needs analysis and Kanban views to manage and progress sales opportunities.
2 Product Catalog and Pricing Management 20%
  • Apply product catalog design and pricing strategies, including configuration, eligibility, and advanced bundling for complex scenarios.
3 Order Management and Fulfillment 20%
  • Apply comprehensive order management practices to support fulfillment, lifecycle changes, and advanced features.
4 Contracts, Entitlements, and Primitives 15%
  • Apply core concepts and data models to support contracts, entitlements, and workflow integration across lead-to-cash.
5 SOM Implementation and Configuration 15%
  • Apply best practices in SOM setup, including catalog, pricing, and workflow configuration.

Exam Details

Question TypesMultiple Choice, Multiple Select
FormatLinear
Online ProctoringNot available
RenewalNot required -- No annual maintenance exam required. Earn a Credly digital badge on completion.
Retake PolicyRefer to ServiceNow University for retake details.
LanguagesEnglish

Official Study Resources