Exam Domains

1 Introduction 20%

ServiceNow’s Application Portfolio Management
Plugins and Roles
CSDM Maturity Model
AN APM Customer

2 Applications Under Management 13%

Application Inventory
Application Categorization
Data Certification
Application Services
Architectural Artifacts
The Value of Managing Applications

3 Basic Rationalization 13%

Rationalization Process
Application Scoring
Business Capabilities
Demand
Integration with ITSM
The Value of Basic Rationalization

4 Advanced Rationalization 17%

Technology Portfolio Management (TPM)
Technology Reference Model (TRM)
Software & Hardware Models and Lifecycles
Creating Software & Hardware Models
Information Portfolio
Governance, Risk & Compliance
Application Cost Model
The Value of Advanced Rationalization
Application Roadmap

5 Fundamentals 37%

Application Portfolio Management Overview
The Features of APM and Who Benefits
The APM Application

Exam Details

Question TypesMultiple Choice, Multiple Select

FormatLinear

Online ProctoringAvailable

ID RequirementsOne valid, government-issued photo ID with full name and photo. Name must match exactly as registered.

RenewalRequired -- Pass a delta maintenance exam after each major ServiceNow release (approximately twice per year). Delta exams are shorter and free for certified candidates.

PrerequisitesCSA certification recommended (recommended)

Retake Policy7-day waiting period after first failed attempt. Full exam fee required for retake. Certifications must be maintained via delta exams after each major release.

LanguagesEnglish

ServiceNow Certified Implementation Specialist – Application Portfolio Management (CIS-APM) (CIS-APM) Exam Blueprint

Exam Domains

Exam Details

Official Study Resources