ServiceNow Public Sector Digital Services Exam Blueprint

29Questions

1Languages

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Exam Domains

1 Overview 10%

Key features and functions
Personas and roles

2 Foundations 60%

Overview of constituent services and portal experience
Data model structure and flow
Core plugins and applications
Application model structure
Configurable Workspace overview
Baseline application functionality and workflow

3 Configure 20%

Guided setup
Case types, service definitions, and rules

4 Playbooks 10%

Overview of out of the box playbooks
Use cases for playbooks
Baseline application functionality and workflow

Exam Details

Question TypesMultiple Choice, Multiple Select

FormatLinear

Online ProctoringNot available

RenewalNot required -- No annual maintenance exam required. Earn a Credly digital badge on completion.

Retake PolicyRefer to ServiceNow University for retake details.

LanguagesEnglish

Official Study Resources

online courseServiceNow Training & Certification Portal

Register for this exam | Official exam guide