1 Strategy 21%

Given a case study: With multiple options (time to market, cost, resources, etc.) and C-Suite needs, identify the option that meets the C-Suite needs and the persuasion that should be used
Identify what needs to be included in the vision, outcomes, and road mapping
Identify the sequence of implementation for a project taking into account dependencies between platform capabilities and demonstrating ROI
That outlines pain points in an organization, identify how to create a ServiceNow platform strategy to solve the problem and how to document the strategy
Identify how ServiceNow integrates with overall business intelligence strategy
Given a scenario: Identify OCM orchestrations needed to ensure adoption of the platform
Identify the steps seeking the sponsorship engagement to demonstrate business value

2 Cost/Resource Planning 14%

Given a case study: Identify the cost impacts of each element in the case study (i.e., licensing, implementation, translations, third-party integrations, etc.)
Requiring multiple product lines from different solution areas like technology, customer, employee, and creator, identify the workstreams alignment with an Agile organization
Given a scenario: Identify the most effective methods to forecast for necessary resources

3 Implementation and Delivery 19%

Identify the aspects of communication that are relevant for communicating with the C-Suite
Given a case study: About an organization that rolled out an application, identify the next steps to take when it is determined the application is not being used as expected
Given a scenario: About the need for specialized testing, identify the type of testing that should be used and why
Multiple product teams delivering on the platform, identify areas the platform owner should be focused on to ensure successful value delivery across all teams

4 ServiceNow Governance 18%

Given a case study: Identify the governance elements that would enable a complex release cadence and structure
About technical debt that has been found, identify how to rectify technical governance throughout the lifecycle in this situation
Including organizational objectives and values, identify the application of proper CMDB governance strategies to fit the objectives and values
Identify the key characteristics/competencies related to how a platform owner interacts with the executive, demand, and technical boards
Given a scenario: Identify the domains of the CSDM framework
Where a legacy system is being deprecated, identify if and how data management and governance should be taken care of

5 Compliance and Security 15%

Given a case study: Identify the need for compliance/regulatory alignment
Identify how the ServiceNow platform contributes to audit processes
Given scenario: Including security oriented business goals, identify the security options that are available, how they work, and/or the business advantage

6 Innovation 13%

Given a case study: Where an organization’s enterprise architecture team is not currently engaged, identify how to engage EA and provide value to them
Identify how to include citizen development in organization strategy
About Center of Excellence and Innovation (CoEI), identify how to scale it in the organization
About having community champions, identify the roles and responsibilities of the champions, the cadence, and input/output of various discussions
Given a scenario: About implementation strategy, identify the effective use of benchmarking, scaling, and automation

ServiceNow Certified Platform Owner Expert (CPOE) (CPOE) Exam Blueprint