1 Supplier Onboarding & Data Management
32%
- Explain the steps and best practices involved in onboarding a new supplier, including duplicate checks, profile and banking data collection, and activation.
- Describe how supplier data (profiles, locations, banking details) is imported, validated, and managed within the ServiceNow Supplier Lifecycle Operations platform.
2 Supplier Collaboration, Workspace, Case & Task Management
27%
- Summarize the key features of the Supplier Collaboration Portal that support supplier self-service.
- Distinguish between supplier cases and tasks within the Supplier Lifecycle Operations framework.
3 Supplier Relationship, Performance & Risk Management
30%
- Explain how supplier performance is monitored and managed using KPIs, segmentation rules, and dashboards in ServiceNow.
- Describe how Supplier Lifecycle Operations integrates with Third-Party Risk Management (TPRM) to support risk assessments and due diligence throughout the supplier lifecycle.
4 Integrations & Advanced Work Assignments
11%
- Describe the role of integrations (Craft.co, ERP, News, Google Maps) in enhancing supplier intelligence and operational efficiency.