1 Platform Overview and Navigation
7%
- ServiceNow Platform overview
- Platform capabilities and services
- The ServiceNow Instance
- Next Experience
- Unified Navigation
2 Instance Configuration
10%
- Installing applications and plugins
- Personalizing/customizing the instance
- Common user interfaces in the Platform
3 Configuring Applications for Collaboration
20%
- Lists, Filters, and Tags
- List and Form anatomy
- Form Configuration
- Form templates and saving options
- Advanced Form Configuration
- Task Management
- Visual Task Boards (VTBs)
- Visualizations, Dashboards, and Platform Analytics
- Notifications
4 Self Service & Automation
20%
- Knowledge Management
- Service Catalog
- Workflow Studio
- Virtual Agent
5 Database Management and Platform Security
30%
- Data Schema
- Application/Access Control
- Importing Data
- CMDB and CSDM
- Security Center
- Shared Responsibility Model
6 Data Migration and Integration
13%
- UI Policies
- Business Rules
- System update sets
- Scripting in ServiceNow