3 Recall Campaigns and Claims Management
25%
- Creating recall campaigns
- Recall phases and tasks
- Impacted assets
- Corrective actions and charges
4 Sales Promotion Campaigns and Claims Management
15%
- Campaign creation and publishing
- Visibility criteria
- Bulk claim uploads
- Dealer and OEM collaboration
5 Warranty Claims Management
10%
- Claim submission and tracking
- Adjudication workflows (approve, reject, partially approve)
- Collaboration between dealers and OEMs
7 Order-to-Cash Operations
20%
- Case type and case lines
- Invoice case data model
- Order exceptions and invoice disputes