Exam Domains

1 Initial Domain Setup and Service Provider Architecture 9%

System Properties
Domain Map / Company relationships
Architecture and non-domain scenarios – multi-instance
Integrations

2 Data Separation/Visibility 24%

sys_domain field
Data flow/ direction
Contains relationship
Visibility groups
Special Considerations

3 Process Separation 36%

sys_overrides field
Process/Automation
UI Configuration
Choice Lists
Data-Driven Process

4 Foundational Data Management 20%

Imports & Transforms

5 Domain Support in Applications 11%

Domain Support Levels
Service Catalog
Knowledge Management
Mobile
Service Portal
Emerging applications/Other (CSM, ITOM)

Exam Details

Question TypesMultiple Choice, Multiple Select

FormatLinear

Online ProctoringAvailable

ID RequirementsOne valid, government-issued photo ID with full name and photo. Name must match exactly as registered.

RenewalRequired -- Maintain via annual maintenance (delta) exams after each major ServiceNow release and the yearly Certification Maintenance Program (CMP) fee.

PrerequisitesServiceNow Certified System Administrator (CSA) recommended (recommended)

Retake PolicyA waiting period applies between attempts; the full exam fee is required for each retake. See the Credentialing Program Guide for details.

LanguagesEnglish

ServiceNow Certified Implementation Specialist – Service Provider (CIS-SP) (CIS-SP) Exam Blueprint

Exam Domains

Exam Details

Official Study Resources