The ServiceNow Universal Request Accreditation exam is a linear assessment designed to evaluate your knowledge across exactly 18 questions utilizing multiple choice and multiple select formats. It covers Universal Request fundamentals, configuration, Agent Workspace integration, virtual agent conversations, and reporting solutions to ensure a thorough understanding across all 5 official domains.
ServiceNow administrators, implementers, and support professionals who configure, manage, or utilize Universal Request applications within ServiceNow environments should take this accreditation exam to validate their technical expertise.
Review official ServiceNow documentation and exam guides carefully. Focus your study on Universal Request data models, guided setup for services, and dashboard overview configurations. Practice navigating Agent Workspace and virtual agent conversation workflows to ensure complete coverage of all 5 domains during your structured study sessions.
This domain covers the fundamental concepts of Universal Request, including core applications, plugins, and practical case studies designed to build a strong baseline of knowledge for the 18 total questions.
This domain focuses heavily on configuring the data model and utilizing guided setup for Universal Request and specific services across the platform environment during your linear test preparation.
This domain explores how to effectively use and configure Universal Request directly inside the Agent Workspace interface to streamline agent operations and case management throughout the entire certification process.
This domain addresses creating, canceling, and viewing Universal Requests alongside primary tickets within automated Virtual Agent conversations to enhance user support interactions across all of the assessed domains.
This domain examines reporting tools, focusing specifically on the Universal Request Overview Dashboard and the Process Overview Dashboard for tracking key metrics across the 18 total exam questions.
Read each question carefully and note whether multiple choices or multiple selections are required. Manage your time efficiently across all 18 questions on this linear exam.
The exam consists of exactly 18 questions presented in a linear format. Candidates encounter multiple choice and multiple select questions covering all 5 domains during the evaluation process.
The passing score uses a scaled score model. The exact cut score is not publicly disclosed by ServiceNow and is not always set to 70% for candidates taking this accreditation.
Exam duration details are not specified in the official documentation, so you should check with ServiceNow for current timing policies and testing rules before you begin your assessment.
The exam is included with ServiceNow University access. Check with ServiceNow directly for any updated or separate pricing notes regarding your specific account and learning path requirements.
Verified 2026-08-30
This page was carefully built using verified facts and official exam documentation sourced directly from official ServiceNow platforms to ensure absolute accuracy and reliable guidance.