The ServiceNow Environmental, Social, Governance Management (ESGM) certification validates your ability to manage organizational environmental, social, and governance commitments, track metrics, and report progress using the ServiceNow platform. Certified by ServiceNow, this linear 29-question exam covers functional capabilities such as program set-up, entity frameworks, data collection, greenhouse gas accounting, Sustainable IT, and regulatory reporting frameworks across 7 structured domains.
This certification exam is ideal for practitioners, administrators, and implementation specialists who are directly responsible for configuring ESG programs, managing metric definitions, setting up entity frameworks, and generating disclosures within ServiceNow.
Review official ServiceNow documentation, implementation guides, and best practice collections carefully. Focus your study sessions on setting up material topics, configuring GRC metrics, mastering greenhouse gas accounting procedures, and successfully operating disclosure workflows within the ServiceNow ESG Workspace to ensure you are fully ready for test day.
This domain covers the core architectural features, platform functionalities, and primary capabilities of environmental, social, and governance operations within the ServiceNow platform environment during your study preparation sessions.
This section focuses heavily on establishing structural elements such as material topics, overarching organizational goals, and specific sustainability targets to guide enterprise compliance initiatives and overall program governance.
This domain carefully addresses the configuration and management of entity types and individual organizational entities required to streamline data collection processes across the entire corporate enterprise for accurate reporting.
This area explores the GRC metrics application in depth, including metric definition types, calculated metric definition formulas, and advanced data aggregation methods used for accurate enterprise reporting and tracking.
This segment details greenhouse gas accounting capabilities, carbon tracking methodologies, and the practical utilization of the Scope 3 Dashboard alongside other operational tools for emissions analysis and organizational sustainability reporting objectives.
This domain examines the Sustainable IT application, its monitoring dashboard, and the activation steps required for implementing SustainableIT.org metric definitions within your enterprise technology operations and daily platform administration workflows.
This final domain covers the regulatory reporting landscape, framework accelerators, and Microsoft 365 integrations utilized for generating accurate narrative disclosures and meeting compliance obligations across the organization during audits.
Read each question carefully and note whether multiple choices or multiple select answers are required. Pace yourself across the 29 questions and rely on your practical knowledge of the ESG Workspace.
The certification exam consists of exactly 29 questions delivered in a linear format utilizing both multiple choice and multiple select question types to test your practical platform knowledge.
The passing score utilizes a scaled score model where the exact cut score is not publicly disclosed by ServiceNow and is not always set to a flat percentage like 70%.
The certification exam is included with your ServiceNow University access; you should check directly with ServiceNow for any current pricing details, policy changes, or account update requirements.
This certification is current and active for platform administrators. If you need details on long-term credential paths or future requirements, check with ServiceNow for the official certification path.
Verified 2026-08-30
This index page and study resource was compiled using official ServiceNow exam guides, implementation process guides, and technical knowledge documentation to ensure complete accuracy.