Exam Domains

1 Incident Management 25%

Architecture
Scoping and Requirements
Configuration: Incident lifecycle

2 Problem Management 15%

Architecture
Scoping and requirements
Problem Lifecycle
Configuration

3 Change Management 25%

Change Management architecture and configuration

4 Service Portfolio Management 5%

5 Service Catalog and Request Management 25%

Architecture
Scoping and Requirements
Configuration
Integrations

6 Configuration Management Database 5%

Exam Details

Question TypesMultiple Choice, Multiple Select

FormatLinear

Online ProctoringAvailable

ID RequirementsOne valid, government-issued photo ID with full name and photo. Name must match exactly as registered.

RenewalRequired -- Pass a delta maintenance exam after each major ServiceNow release (approximately twice per year). Delta exams are shorter and free for certified candidates.

PrerequisitesCSA certification recommended (recommended)

Retake Policy7-day waiting period after first failed attempt. Full exam fee required for retake. Certifications must be maintained via delta exams after each major release.

LanguagesEnglish

ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) (CIS-ITSM) Exam Blueprint

Exam Domains

Exam Details

Official Study Resources