ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) (CIS-SAM) Exam Blueprint

CIS-SAM

60Questions
90 minDuration
$150Price
1 yearsValid For
1Languages
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Exam Domains

1 Software Asset Core Overview & Fundamentals 14%
  • Software Asset Management Basics
  • Process Architecture
  • Application introduction and Recommendation Practices
2 Data Integrity – Attributes and Sources for the Data 28%
  • Importing Data
  • Software Discovery and Normalization
  • Content Services
3 Practical Management of Software Compliance 30%
  • Products and Models
  • License Metrics, Entitlements and Allocations
  • Software Reconciliation
4 Operational Integration of Software Processes 13%
  • Contract and Change Management
  • Service Catalog and Procurement
  • Software Remediation
5 Extending SAM 15%
  • Software Model Lifecycle and Retirement
  • Software Installation Optimization
  • Reporting, Implementation and Maintenance

Exam Details

Question TypesMultiple Choice, Multiple Select
FormatLinear
Online ProctoringAvailable
ID RequirementsOne valid, government-issued photo ID with full name and photo. Name must match exactly as registered.
RenewalRequired -- Pass a delta maintenance exam after each major ServiceNow release (approximately twice per year). Delta exams are shorter and free for certified candidates.
PrerequisitesCSA certification recommended (recommended)
Retake Policy7-day waiting period after first failed attempt. Full exam fee required for retake. Certifications must be maintained via delta exams after each major release.
LanguagesEnglish

Official Study Resources