1 Service Mapping Pattern Design
30%
- Pattern Designer (Debug, Steps, Temp variables, Command Line Console)
- Operations (Match, Parse variable, Parse file, Parsing strategies)
- Scripting (WMI, SSH, Regex, Command Line, SNMP)
- Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
2 Service Mapping Configuration
20%
- Setup and Configuration (Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
- Service Configuration (Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)
- Service Mapping Process Flow (Process flow, Troubleshooting, Discovery Log)
3 Discovery Configuration
15%
- Discovery Setup and Config (Behaviors, Clusters, IP Services, Schedules, MID Servers)
- Discovery Process Flow (PCIE Phases, ECC Queue, Status, Discovered Device)
- Discovery Troubleshooting (Discovery Errors, Authentication Errors, Duplicates, Credentials)
4 Machine Learning Service Mapping
10%
- Methods (Guidance on Service Mapping Methods)
- ML Powered Mapping (Service Mapping Workspace, Implementation, Mapping Service Candidates)
5 Configuration Management Database
15%
- CI Class Management (CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
- CMDB Identification and Reconciliation (Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)
6 Service Mapping Engagement Readiness
10%
- Scoping (Service definition, Shared services, Licensing, Supported Applications)
- Planning (Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
- Operationalizing IT (Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)