ID RequirementsOne valid, government-issued photo ID with full name and photo. Name must match exactly as registered.
RenewalRequired -- Pass a delta maintenance exam after each major ServiceNow release (approximately twice per year). Delta exams are shorter and free for certified candidates.
PrerequisitesMust hold active CSA and at least one CIS certification; Minimum 3 years hands-on ServiceNow architecture experience
Retake Policy7-day waiting period after first failed attempt. Full exam fee required for retake. Certifications must be maintained via delta exams after each major release.