ServiceNow Operational Technology Exam Blueprint

45Questions
1Languages
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Exam Domains

1 Operational Technology Essentials 40%
  • Explain the roles of key OT components, tools, and plug-ins in optimizing industrial processes, site management, and enhancing network visibility.
2 Operational Technology Incident Management 20%
  • Describe key roles, processes, and tools in OT Incident Management, including their benefits in handling incidents and requests.
3 Operational Technology Change Management 30%
  • Explain the roles, processes, and steps involved in initiating and managing OT Change Management requests.
4 Operational Technology Vulnerability Response 10%
  • Identify the roles, responsibilities, and actions required for effective Operational Technology Vulnerability Response (OTVR).
  • Explain the tools, processes, and conditions used in OT Vulnerability Response.

Exam Details

Question TypesMultiple Choice, Multiple Select
FormatLinear
Online ProctoringNot available
RenewalNot required -- No annual maintenance exam required. Earn a Credly digital badge on completion.
Retake PolicyRefer to ServiceNow University for retake details.
LanguagesEnglish

Official Study Resources