The ServiceNow Micro-Certification – Welcome to ServiceNow is a professional certification provided by ServiceNow. It evaluates proficiency across eight core domains, including platform navigation, list and filter management, form interaction, task handling, reporting, dashboard configuration, knowledge management, and service catalog usage. This exam confirms a user's ability to operate within the ServiceNow environment effectively and demonstrates an understanding of the platform's primary features and capabilities for daily operations. Candidates must demonstrate competence across these specific areas to successfully pass the assessment and earn the credential.
This certification is intended for individuals who use the ServiceNow platform and want to demonstrate their functional knowledge. It is suitable for new users, platform administrators, or anyone seeking to validate their skills in navigating and utilizing core platform features effectively.
Review the official ServiceNow documentation for each of the eight domains. Practice using the platform to navigate lists, filters, and forms. Familiarize yourself with the reporting and dashboard tools to understand how data is presented. Since this is a 60-minute exam, ensure you are comfortable with the interface and common workflows before testing. Consistent practice is required for success on this linear assessment.
This domain covers the Next Experience interface, navigation menus, and access controls within the platform, ensuring users can effectively move through the system and manage their personal platform access settings during daily operations.
This section focuses on the management of lists and the application of filters to refine data views, allowing users to locate specific records and organize information efficiently within the ServiceNow platform interface for better productivity.
This domain covers the structure and interaction with forms to input and manage platform data, ensuring users understand how to create, update, and save records while maintaining data integrity across the system for all users.
This area addresses the management of tasks and the workflows associated with task-based records, helping users understand how to track progress, assign work, and complete assignments within the standard platform task processes and organizational structures.
This domain explores the creation and management of reports to visualize platform data, enabling users to generate meaningful insights and share information through various graphical representations available within the reporting module tools for better analysis.
This section focuses on the configuration and organization of dashboards for monitoring platform metrics, allowing users to create personalized views that display information and key performance indicators in one location for quick and easy access.
This domain covers the use and management of the knowledge base for information sharing, ensuring users can search for articles, contribute content, and utilize the platform's self-service capabilities for finding answers to common questions quickly.
This section addresses the Service Catalog, including how to navigate and request services, helping users understand the ordering process and how to track their requests through the platform's service delivery workflows and standard request management.
The exam is a 60-minute linear test. Ensure you have a stable internet connection and a quiet environment. Read each question carefully, as the exam uses multiple choice and multiple select formats to assess your knowledge of the platform.
The official documentation does not disclose the specific number of questions on this exam. You should focus on mastering the eight domains to ensure you are prepared for the content covered during the test.
The passing score is a scaled score. The specific cut score is not publicly disclosed and is not always 70%. You should aim to demonstrate a strong understanding of all domains to pass.
This is a 60-minute exam. You have exactly one hour to complete the linear assessment, which consists of multiple choice and multiple select questions covering the eight core domains of the platform.
The exam is included with ServiceNow University access. You should check with ServiceNow for the current pricing details or to confirm your access status before you begin your registration process for the certification.
Verified 2026-08-30
This page was built by synthesizing official ServiceNow exam guides and documentation to provide a clear, accurate overview of the certification requirements, domain structure, and testing policies for all prospective candidates seeking to validate their skills.