1 Describe and use the ServiceNow HR System Architecture
30%
- Plugins
- HR Table Structure
- Application Scoping
2 Configure and Implement ServiceNow Core HR Applications and Employee Center
30%
- Users, Groups, Skills, and Roles
- Assignment Rules
- HR Service, HR Catalog Items, and Record Producers
- Employee Center Branding
3 Configure and Implement HR Journeys
20%
- Describe the basic structure of a Lifecycle Event and a Journey
- Explain how to configure a Lifecycle Event and Journey; including Activity sets, trigger conditions, activities, audience, and activity field mappings
4 Describe and Use Platform, Role, and Contextual Security
20%
- Describe how Platform, role, and contextual security are used in ServiceNow
- Understand how the Delegated Developer role works
- Understand how to configure security options to protect HR data