1 Agent Workspace ConfigurationWeight not published
2 Contextual Side PanelWeight not published
3 Playbooks and Guided DecisionsWeight not published
Exam Details
Question TypesMultiple Choice, Multiple Select
FormatLinear
Online ProctoringAvailable
ID RequirementsOne valid, government-issued photo ID with full name and photo. Name must match exactly as registered.
RenewalRequired -- Pass a delta maintenance exam after each major ServiceNow release (approximately twice per year). Delta exams are shorter and free for certified candidates.
Retake Policy7-day waiting period after first failed attempt. Full exam fee required for retake. Certifications must be maintained via delta exams after each major release.