1 Event Management Overview
7%
- IT Operations Management (ITOM) solution
- Define customer challenges
- Event Management key features and capabilities
- Graphical user interfaces (operator workspace, alert intelligence, dependency maps)
- Common Service Data Model (business, application, and technical services)
2 Architecture and Discovery
10%
- Discovery and MID server architecture
- Event Management architecture and CMDB
- The monitoring process
- Validate a MID server
3 Event Configuration and Use
27%
- Event setup (event processing, event rules, event filter, event thresholds, operator workspace)
- Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices)
- Connectors (preconfigured, customized)
- Scripting (Regex, JavaScript, PowerShell)
6 Metric Intelligence
10%
- Review metric intelligence capabilities
- Connect a metric source
- Review the metric data pipeline
- Identify anomaly bounds and thresholds
- Use metric intelligence in Service Operations