1 Configuration 15%

Given a scenario: Identify how and when to use CI Class Manager (table, class attributes, hierarchy)
Identify when and how to use IRE
Identify when and how to configure CMDB 360/multisource CMDB

2 Ingest 19%

Identify how relationships are auto or manually populated
Identify the automation opportunities that are available to automate CMDB integration
Given a scenario: Identify which data ingestion method to use
Identify how to minimize the risk of technical debt and ensure upgradeability
Identify how to populate and maintain non-discoverable/manual CIs or non-discoverable attributes
Identify how to track security and regulatory compliance identifiers against CSDM objects
Identify how Asset and CI align

3 Govern 35%

Identify the characteristics of the six metrics that make up the CMDB health score
Identify the purpose and/or requirements of Data Manager
Identify the goals of good CMDB governance
Given a scenario: Identify what is needed to govern the CMDB
Identify the key roles involved in implementing and managing a CMDB
Identify how to configure and gain value from CMDB Health Dashboards to support Key Performance Indicators (KPI) and Critical Success Factors (CSF)
Identify how or why duplication records are created and how to remediate them
Identify when and how to remediate duplicate records using the deduplication wizard
Identify how to operationalize the CMDB
Identify when or why to use the CMDB workspace or what features are available
Identify how to define principal classes
Identify the policy feature in Data Manager that should be used to accomplish the goal of the scenario
Identify how to validate data quality and/or data compliance in the CMDB Health Dashboard
Identify how to configure Data Manager to manage the CMDB
Identify how to improve data quality using the CMDB Data Foundation Dashboard
Identify how to manage life cycle CI attributes between CIs

4 Insight 20%

Identify the business value of CMDB
Identify how to use Natural Language Query
Identify how to build custom reports using CMDB 360 data (CMDB Saved Queries)
Given a scenario: Identify how to build out complex relationships within a query and get a full set of results
Identify the components and usage of Unified Map or dependency view map
Identify the outcomes of using ServiceNow products leveraging CMDB data
Identify the benefits of CMDB Foundation Dashboards
Identify when to use the CMDB Foundation Dashboard Playbook or the benefits of using Playbook

5 CSDM Fundamentals 11%

Given a scenario: Identify how to work with different stakeholders across industries to correctly map CIs with the correct CSDM domain
Identify the approach to abide by CSDM
Identify the benefits of implementing CSDM

ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) Exam Blueprint